Privacy Policy
Last updated: 13 June 2026
This Privacy Policy explains how Luxe Kitchen Designs ("we", "us", "our") collects, uses and protects personal data when you use this website (luxetrade.co.uk) or enquire about a franchise opportunity. We are the data controller for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who we are
Luxe Kitchen Designs. Contact: info@luxekitchendesigns.co.uk.
2. What data we collect
- Enquiry data: name, email, phone, area of interest and any message you send via our forms.
- Account data: email and authentication details if you log in to the franchisee portal.
- Technical data: IP address, browser type and basic device info, collected automatically by our hosting provider for security and reliability.
3. How we use your data
- To respond to franchise enquiries and send you our prospectus (legitimate interest / pre-contract).
- To provide and secure the franchisee portal (contract).
- To comply with our legal obligations.
We do not sell your data and we do not use it for third-party advertising.
4. Sharing
We share data only with service providers that help us run this site (hosting, database, transactional email delivery). They process data on our instructions and under appropriate contracts.
5. Retention
Enquiry data is retained for up to 24 months unless you become a franchisee or ask us to delete it sooner. Portal accounts are retained for as long as the account is active.
6. Your rights
Under UK GDPR you can request access, correction, deletion, restriction or portability of your personal data, and you can object to processing based on legitimate interests. You can also withdraw consent at any time. Email info@luxekitchendesigns.co.uk to exercise any of these rights. You have the right to complain to the Information Commissioner's Office (ico.org.uk).
7. Cookies
We only use strictly necessary cookies required to keep you signed in to the franchisee portal and to remember your cookie preferences. We do not use advertising, analytics or third-party tracking cookies. See our Cookie Policy for detail.
8. Security
Data is stored on UK/EU infrastructure with encryption in transit and at rest. Access is restricted to authorised personnel.
9. Changes
We may update this policy from time to time. Material changes will be communicated via the website.